Terms of Service
These Terms of Service (“Terms”) govern Anchor, a service supporting the tenancy lifecycle from RTB-1 agreements through move-in and move-out inspections, signing, and document delivery. Anchor is operated by KLOUDFLAKE (“we,” “us,” or “our”) in British Columbia, Canada. Read these Terms and our Privacy Policy before creating an account or using the service. By using Anchor, you agree to these Terms.
Accounts and access
To create an account, you must be able to enter into an agreement and provide accurate account information. If you use Anchor for an organization, you must be authorized to act for it. Keep your sign-in details secure and tell us at support@anchor.kloudflake.com if you suspect unauthorized access. Participants invited to review or sign a specific tenancy document do not need their own account.
Purpose and scope
Anchor provides tools to prepare, organize, sign, and retain documents throughout a British Columbia residential tenancy:
- Tenancy agreements (RTB-1): prepare and store agreement details, rent and deposit terms, addendums, and signed copies.
- Condition inspections (RTB-27): record room-by-room condition, notes, and photos, prepare reports and photo addendums, and compare move-in with move-out.
- Signing and delivery: invite participants to review and sign documents and receive completed copies.
Available features, usage limits, and record access are specified by your plan.
Your records and responsibilities
You retain your rights in the agreement content, photos, notes, and other material you enter. You authorize Anchor to store, process, display, and transmit that material and the personal information needed to provide the tenancy service and carry out your requested document, sharing, signing, and delivery actions, as described in the Privacy Policy.
You are responsible for the accuracy and lawful use of the information you provide, your authority to share participant information, and the participants you invite. Review documents before signing or delivery and retain your completed copies. Upload only material you have the right to use and share.
Document storage and personal information
Anchor stores participant contact details, agreement terms, rent and deposit amounts, drafts, signed documents, and inspection records. You must have authority to enter and share another person's information and explain its intended use. The Privacy Policy describes access, disclosure, retention, and privacy requests.
For an eligible Free-plan move-out, the tenancy and report become unavailable after the final tenant package email is accepted. Scheduled cleanup after three days removes generated inspection documents and RTB-1 agreements for that tenancy, subject to pending signing or delivery. Original inspection photos remain in private storage. Other account records follow the retention provisions in the Privacy Policy. Subscription cancellation and requests to delete personal information are handled separately.
Tenancy documents and electronic signing
Anchor prepares tenancy documents from information supplied by users and facilitates participant review and electronic signing. Landlords, property managers, and tenants remain responsible for agreement terms, conducting inspections, consent to electronic signing, required notices, and any submissions to the Residential Tenancy Branch. Anchor provides document preparation and recordkeeping tools; legal advice, representation, and government filing are outside the scope of the service. Website information is provided for general educational purposes.
Plans and payments
Free and paid plans have different features, limits, and record access. Stripe handles billing. The price, currency, taxes, and billing interval shown at checkout apply to your purchase. Monthly and annual subscriptions are billed for the selected period and renew automatically until cancelled.
Eligible accounts can try Plus free for seven days, once per account, on monthly or annual billing. Unless you cancel before the trial ends, your payment method is charged for the selected subscription. Switching from trial Plus to another paid plan can end the trial and trigger an immediate charge; review the billing confirmation before proceeding.
You may request cancellation at any time through billing settings or by emailing support@anchor.kloudflake.com. To avoid the next automatic charge, cancel before renewal or trial end. Under the ordinary billing process, access continues until the current paid period or trial ends, then the account returns to Free. Statutory cancellation rights take priority. Plan changes can affect limits and future charges; see the Privacy Policy for record-retention differences.
Where BC consumer subscription law applies, you may cancel a renewal before or after the renewal date without a cancellation penalty. Renewals longer than 60 days require notice 30–60 days in advance. Cancelling after such a renewal entitles you to the partial refund required by law, payable within 15 days. Contact us to exercise these rights. See BC's subscription renewal rules.
We review discretionary refund requests case by case. This process does not limit any refund or cancellation right provided by applicable law. Contact us about a refund, charge, or plan change.
Acceptable use
Use Anchor lawfully and respect the people named in tenancy records. Do not submit fraudulent records, use the service to harass someone, attempt to access another account or tenancy, interfere with security, distribute malicious code, or resell access without permission. We may restrict access when necessary to address misuse, a security issue, or a legal requirement.
Service providers
Anchor uses Stripe for checkout, Documenso for electronic signing, and an email provider for delivery. Use of these services is subject to their applicable terms. The Privacy Policy explains how information is shared to support these functions.
Ownership
KLOUDFLAKE owns Anchor's software, design, branding, and other service materials, excluding material supplied by users. These Terms give you a limited, non-exclusive, non-transferable right to use Anchor for its intended purpose while your access remains active. Feedback may be used to improve Anchor without an obligation to compensate you.
Suspension and termination
You may stop using Anchor or cancel a paid subscription at any time. We may suspend or terminate access when reasonably necessary to address a material breach of these Terms, unlawful use, non-payment, a security risk, or a legal requirement. Data associated with a closed or terminated account is handled under the Privacy Policy; copies already delivered to recipients or external services are outside Anchor's direct control.
Liability and statutory rights
To the extent permitted by law, KLOUDFLAKE is not responsible for indirect or consequential losses caused by inaccurate user-supplied information, missed legal deadlines, recipient conduct, or unavailable third-party services. These Terms do not exclude warranties, remedies, or liabilities that applicable law does not allow us to exclude.
Governing law
These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Subject to any mandatory consumer right to bring a claim elsewhere, disputes relating to these Terms or Anchor will be brought before the courts of British Columbia.
Changes to these Terms
We may update these Terms to reflect changes to the service or legal requirements. We will update the effective date and provide notice of material changes as required by applicable law. If you continue using Anchor after updated Terms take effect, the updated Terms will apply to that continued use.
Contact
Contact KLOUDFLAKE at support@anchor.kloudflake.com with questions about these Terms or your account.